Refund policy
Mila-Grace Return Policy
Last Updated: [31 October 2024]
At Mila-Grace, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a simple return policy to make the process easier for you.
1. Return Eligibility
- You may return items within 30 days of the delivery date.
- Items must be unused, in their original packaging, and include all tags and labels.
- Certain items, such as personalized products, intimate apparel, or sale items, may be non-returnable. Please check the product description for details or contact Mila-Grace.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team at
barbara@booksonapp.co.zaor call us on +27 82 306 1647
- Provide your order number and the reason for the return.
- We will guide you through the return process and provide you with a return shipping label if applicable.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item, defective product).
- We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refund Process
- Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
6. Contact Us
If you have any questions regarding our return policy, please feel free to reach out:
Mila-Grace Customer Service
Email: barbara@booksonapp.co.za
Phone: +27 82 306 1647
Address: 1 Clemont Stott Road, Botha's Hill, KwaZulu Natal, South Africa
Thank you for shopping with Mila-Grace! We appreciate your support and look forward to serving you again.