Shipping policy

Mila-Grace Shipping Policy

Last Updated: [31 October 2024]

At Mila-Grace, we aim to provide a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy for important information regarding your order.

1. Shipping Methods

We offer various shipping options to suit your needs. The available methods and rates will be presented at checkout based on your location.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may vary. We will keep you informed if any delays occur.
  • You will be notified if an item is out of stock or needs to be made to order.
  • As many items are handmade and one of a kind, some items may need to be made with a lead time, we will be notifying you should this be the case, this will affect the shipping date.

3. Delivery Times

  • Estimated delivery times depend on the shipping method selected and your location.
  • Local deliveries typically take 3-5 business days, while international orders may take 7-21 business days.
  • Please note that these are estimates and not guarantees. Factors such as customs clearance and carrier delays may affect delivery times.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your location.
  • Free shipping may be offered on specific promotions or minimum purchase amounts. Details will be provided at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to track your shipment’s progress.

6. Missing or Damaged Items

  • If your order does not arrive within the estimated delivery time, please contact us.
  • For damaged items, please notify us within 48 hours of receiving your order with a description and photos of the damage. We will work with you to resolve the issue.

7. International Shipping

  • We do offer international shipping; however, please note that customs fees, duties, and taxes may apply depending on your country’s regulations.
  • Mila-Grace is not responsible for any additional charges incurred during international shipping.

8. Changes to Your Order

If you need to change your shipping address or modify your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.

9. Contact Us

If you have any questions about our shipping policy or your order, please reach out:

Mila-Grace Customer Service
Email: barbara@booksonapp.co.za
Phone: +27 82 306 1647
Address: 1 Clemont Stott Road, Botha's Hill, South Africa

Thank you for choosing Mila-Grace! We appreciate your business and look forward to serving you.